Terms of service

The agreement

Who the contract is between, what using the service means, and the age requirement.

What Last Minute Bookings is

The central point of the whole document: the platform connects clients with independent providers and does not itself deliver the service. State this plainly and early.

Accounts

Registration, accuracy of information, security, and what happens on closure.

Provider terms

Listing obligations, availability accuracy, honouring published prices, licensing and credential warranties, insurance requirements, staff and contractor listings, and what may be done with client information received through the platform.

Client terms

Turning up, conduct at the appointment, accuracy of information, and the consequences of repeated no-shows.

Payments, fees and payouts

When payment is taken, the commission and how it is calculated, the payout schedule and method, the processor's role, and how and when fees may change. The founding-provider rate promise made on the provider page needs to be reflected here.

Cancellations, no-shows and refunds

The cancellation window, refund entitlement, how provider-side cancellations are handled, and the no-show rule. Several FAQ answers point here for the authoritative version, so these have to match.

Reviews and content

Who may leave a review, moderation rules, and the licence granted for submitted content.

Liability

Disclaimers and limits, and the allocation of responsibility for the service delivered at the appointment.

Suspension and termination

Grounds, notice, and effect on bookings already made.

Changes to these terms

How changes are notified and when they take effect.

Governing law

Jurisdiction and the dispute resolution route.